Orders & Shipping Transit Times
Your order will ship from China via International Express, and arrive within 30-60 business days.
If your order includes items from both locations, pieces may arrive in separate shipments to ensure the fastest possible delivery. Tracking details will be provided for each shipment.
What You Need To Know
All international orders are delivered through DHL Express, these parcels are signature on delivery. In the event where a parcel is not claimed or is refused by the receiver, DHL will attempt to re-deliver. If DHL and/or our team is unable to arrange a re-delivery by DHL’s cut-off time, the parcel will be destroyed and abandoned by authorities in the receiver’s country. There will be no refunds for parcels that are not claimed or refused.
If the receiver gives the courier a signature release Wnbnzj is not held liable in the event the parcel goes missing or is stolen, regrettably, Wnbnzj will not be able to refund or resend the parcel in this instance. Should your parcel become lost in transit or you believe it is mis-delivered please contact customer care immediately.
Taxes are calculated at checkout and due to pay with order. Some orders may incur addition duties fees, if the total value of an order surpasses a certain value, which is determined by location. This fee is not covered by The Aje Collective or reimbursable to receiver in the case where an item/s are returned. We do not currently ship orders to PO or APO boxes through international postage at this time.
Please note that there are legal import requirements into each country that DHL is required to abide by in order to deliver your parcel. This may include requests of personal information such as a Social Security Number or Client Code. Please contact your local customs office if you would like more information regarding import requirements.
Shipments which are rejected by the receiver due to not providing the requested and required information may result in the customer incurring a redirection fee. If the package is returned to Wnbnzj, the original shipping cost will be forfeited alongside any additional redirection fee.
Fraudulent Orders
We reserve the right to place temporary hold to or cancel your order in the event we have reasonable grounds to believe it is fraudulent. In such circumstances we will attempt to contact you, using the email address you provided at the time of booking and may request you to either provide further proof of identify before issuing your order. In the event we are not able to contact you or the information provided does not meet our minimum identification requirements, we may cancel your order with no liability whatsoever.
Duties&Taxes
We offer transparent international pricing with duties and taxes calculated at checkout based on your shipping destination.
United States: All duties are included in the product price. US sales tax will be calculated at checkout.
United Kingdom: All duties and taxes are included in the product price. You will not be charged any additional fees at checkout or delivery.
Other Countries: Duties and taxes (Import Fees) are calculated at checkout based on the items ordered, your shipping destination, and the value of your purchase. These are added to your order total before payment.
Import Fees are determined by your local customs authority and may include:
The sales tax applicable in your country for international purchases
Duties and processing fees charged by your country
Unless required by Australian Consumer Law, any Import Fees paid at checkout are non-refundable in the event of a return, refusal by customs, or issues related to local import regulations. Please note that customs policies and exchange rates may vary by country and are beyond our control.
Changes To Your Order & Cancellatioms.
Please take your time whilst checking out via our website as once your order has been placed, we cannot edit, change or cancel. We thank you for your understanding. Please reach out totoubumj@163.com for further assistance.
Order Information
All purchase receipts are sent to your email once your order has been processed and paid for. We will also send you a shipment confirmation once your order has been shipped, this will contain a tracking number which can be used to track the journey of your purchase.
